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Online access update

Don't forget to request your medication and book your appointments online. We now offer web bookable appointments for blood tests (phlebotomy), INR (warfarin monitoring) and smears (well woman clinics). These should be booked only when a doctor or nurse has requested you have one of these tests or if your smear is due. We will soon be offering web bookable appointments for the pre-school booster vaccination for children.

You are now also able to message your GP via this service. This can be used for simple queries, such as a medication query, checking if you need a blood test/review, results query.

 

New members of staff

Jo Matthews, our new paramedic practitioner has now joined the practice. Jo has years of experience working in the ambulance service and has spent the last year working in GP practice. She will be undertaking home visits, triage, consultations and will be helping to look after our more frail patients.

We also have a new GP, Dr Poorvie Hewa Pathiranage, doing one surgery a week. She is currently a partner in a practice in Borden, and will be increasing her number of surgeries later in the year. She is interested in all aspects of general practice, specialising in women's health and minor surgery. She is also involved in training junior doctors.  

Surgery closure

We will be closed for staff training on 2nd May 2019 from 12.30pm to 4pm.

Ask the pharmacist!

Many common illnesses can be treated at home. Ask your pharmacist for advice on the best medicines and treatments for minor ailments. To find your local pharmacy and its opening times - many are open late into the evening - see www.nhs.uk or call 111. For further information see the "Self help" and "Where to go for NHS care" links on this page.

Prescriptions

PLEASE ASK FOR YOUR PRESCRIPTION IN GOOD TIME . ALLOW  48 HOURS/2 WORKING DAYS BEFORE COLLECTION (Electronic prescriptions only)) Paper prescriptions will take 3- 4 days. If you are using paper prescriptions, please consider signing up for the electronic service.

Evening Surgery

We are open for evening appointments every Wednesday until 8pm (Appointments for this clinic must be booked in advance).


 

Telephone Triage Explained

Triage in this case is a process by which patient access is managed in a GP surgery when all the routine appointments have been taken. Telephone Triage is a method by which a health professional contacts a patient and manages their care based on the outcome of that telephone call.

FAQ

  • Is it to stop me getting an appointment?
    No not at all –It is to ensure that all the patients that need to be seen on that day are seen by an appropriate health care professional It is also a tool for which a telephone consultation can be used to appropriately manage patient’s concerns even if an appointment is not required.
  • How does it work?
    Any patient who needs to be seen urgently on a day when all the routine appointments have gone are not turned away. Their name and contact details are put on a triage list. A GP, Paramedic or a Triage Nurse  then contacts the patient and either brings them in to an emergency clinic set up precisely for that purpose or else the problem is dealt with appropriately in another way. (e.g. blood test arranged, referral completed,  appointment with Practice Nurse arranged or prescription query discussed) This system has been used successfully for several years now in many GP surgeries.
  • Practices and audit has shown that this process significantly improves access.

Why is the Practice doing it?

  1. To improve access.
    There were 92 hours of wasted appointments in -April, May & June 2018--- where patients did not turn up for their appointments.
  2. To optimise GP appointments.
    With an ever developing workforce less complicated needs can be dealt with by other members of the health care team.
  3. Reduce waiting times.
    Feedback from patients in the past has highlighted that for certain things they do not want to have to attend surgery and feel that a telephone consultation will be far more appropriate (medication queries/requests for blood tests/results etc.)

We regularly audit this process to ensure that it is achieving the goals and expectations that we set. This process is only one of the processes put in place to help us improve access and reduce risk. We will continue to work with patient groups to identify and improve areas of concern.  This Practice is committed to listening to feedback and working with patients to improve and develop our service.

 
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